Sledging in the snow covered mountains

Terms and Conditions of Purchase.

Glenmore Outdoor Ltd, T/A www.Sledges.co.uk has a policy that there is no delivery surcharge on any current UK address or Republic of Ireland address. For example Scottish Highlands and Islands Postcodes are treated in exactly the same fashion as London or Home Counties postcodes.

Delivery to any present territory of the UK or ROI address is free for orders valued over £49.99

All products held in our warehouse or shop premises are dispatched normally on the working day of delivery, or the next working day.  During what Glenmore Outdoor Ltd regard as a busy period there may be a variation to this service.   Delivery to your address will normally be within a reasonable time frame which will normally be the working day after the dispatch. However if you live in what is regarded as a more remote part of the present territory of the UK or ROI location please allow one or two extra days for delivery.  For deliveries to other European Countries we try to deliver within 4 to 5 working days.  Working days are monday to friday excluding public holidays and local holidays.  Please be aware that there may be local holidays at your delivery address, at our dispatch points or at any parcel transfer hub which may affect your delivery timeframe which Glenmore Outdoor Ltd cannot be responsible for.

Experience has shown that many customers order winter products when winter conditions are forecast or when there are winter conditions.  This is the time when all transport modes we use to transport your order are most likely to be subject to delay.  Glenmore Outdoor Ltd is not liable for any transport closures due to winter conditions or any other event, which may affect, road, rail, air or any other transport mode at or near to our dispatch point, at or near a transfer hub or at or near your delivery address, or at any location on all transport networks.

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In order for Glenmore Outdoor Ltd to make an effective delivery it is the buyers responsibility to give an occupied address.  Glenmore Outdoor Ltd cannot be held responsible for non delivery if every reasonable attempt has been made to effect a delivery, and an address is repeatedly unoccupied.

If you feel a delivery is overdue please communicate with occupants of the delivery address before contacting us.  (There have been numerous incidents of a delivery claiming to be lost only to be found later stored in a garage, attic etc. The occupant having taken delivery, having failed to inform the buyer)

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There may be some products which will be dispatched to you from locations other than our warehouse.    This may apply to some products in the "Top quality timber sledges" range, "Snowshoes by Wolf" and "Snowshoes by Morpho" ranges.  These products may be dispatched from EU (European Union) locations outwith the present territory of the UK or RoI.   Please allow some reasonable extra time for delivery.  Some "Fjellpulken" products will be dispatched form Norway. As Norway is outwith the EU there may be further delay and we advise allowing a two week delivery timeframe for these products. Glenmore Outdoor Ltd cannot be held reponsible for delays to delivery from outwith the EU.

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Glenmore Outdoor Ltd is a well established business having traded since 1956.  We make all efforts to ensure the customer is serviced in a professional caring and responsible manner.  It is inevitable that at some point a dispute over delivery or any other matter will occur.   We will deal with the issue in a professional manner to resolve it to a satifactory conclusion providing the customer is prepared to act in polite and civilised manner. Glenmore Outdoor Ltd is duty bound by Scottish law to protect all employees from intimidation or any form of aggressive, racist or sexist behavior.  Any customer who acts in this manner by telephone contact, e mail contact, fax contact or face to face cannot be assisted under law, and may be referred to the police.   Your statutory rights are not affected.

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Returns. Under the Distance Selling Regulations you can cancel an order in writing any time up to 7 working days from the day after you receive the delivery. Providing the product has not been used and is returned in new condition you are then entitiled to a full refund of the cost of the goods, plus any delivery fee.  It is the obligation of the customer to return the goods at their own expense.   (Which? July 2011) 

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